Strategic Consulting, Inc.
Organization
If it’s worth doing, then why not strive to be the best? Credit to Lexus for coining the phrase “The endless pursuit of perfection”. Organization is about sweating the small stuff. All companies get the big stuff right. They make the sale, provide the service, bill the client and cash the check. The small things that show the customer you appreciate their business such as following up, knowing the customers market, communicating any deviation from your promise, thanking them and giving back in order to right a wrong are the difference in getting a sale and earning a customer for life.
Any business that leaves the above up to the individual employee to figure out will rarely ever perform the small things. Day to day employees do the deal and move on. If your business does not foster a culture where all the small things are procedurally required, they just won’t happen.
Foster a "Be the Best" Mentality
Strategic Consulting, Inc. will conduct management and workforce training on resetting or tweaking your business culture around continual improvement. For the entire company to want to be the best, management must sell it by answering the questions why, how, when and what for.
Procedure Modification and Implementation
Strategic Consulting, Inc. will take 360 degree comprehensive feedback from employees and clients on your procedural cycle from A to Z. What works, what are problem areas? We will then tweak and or suggest new procedures to clarify requirements and create quantified accountability to be used as lessons learned.
Team Goals/Milestones
Nothing fosters improvement and teamwork like a common goal. Examples of some common goals can be found below. After implementing procedural changes Strategic Consulting will suggest a set of ideal goals for your team. Note: IF YOU ARE NOT MEASURING YOUR PERFORMANCE, THEN YOU ARE NOT PERFORMING AS WELL AS YOU THINK YOU ARE.
-Customer satisfaction improvement
-Delivery accuracy increased
-Warranty issues decreased
-Production volume increased
-Safety increased
Evolution
Once you commit to change and the company buys in, all kinds of suggestions and comments will pour in. This is a unique opportunity where the entire company is pursuing perfection in the workplace. Strategic Consulting will help you build upon your momentum with regular performance reviews and suggestions for continual improvement. As the company improves, new challenges and opportunities will arise. A continually improving company is continually changing.
-Procedure
-Certifications
-Equipment Optimization
-Software/Spreadsheet Management-Software ProgramsAdditional Organization Focus Areas:
